Returns
If you are not 100% satisfied with your purchase, just send the product back to us within 30 days from the date you received it with proof of purchase. We will offer you a full refund or exchange for an item of equal value. All items returned must be unused and in its original packaging. Should the item/s be returned damaged or have missing parts, they are not eligible for refund. The buyer are responsible for the shipping cost return. Shipping and handling fees are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Overdrive sports reserves the right to reject a claim for refund.
Warranty
Overdrive sports offers a 2-year warranty against manufacturing defects in material and workmanship from the date of purchase. If the product you received is found to be damaged or faulty please email us to make a warranty claim. Please provide a detailed description of the product issue of concern, relevant photos and proof of purchase. We stand behind our products and will work with you to make it right. Warranty does not include negligent use (damage from abuse, misusage, alterations, improper storage and maintenance etc.). Typical wear and tear or cosmetic damage is expected and will not be covered under warranty.
Shipping
Shipping rates will be calculated on checkout and usually takes 1-3 days for NSW, 2-5 business days for VIC/QLD/SA and 6-10 days for WA/TA/NT from dispatch date. Please allow 2 business days for warehouse handling. Deliveries by our courier are only between Monday to Friday.
*Please note that for orders containing 3 or less cartons, and the shipping address is residential (not a unit or apartment), an automatic authority to leave will be applied per policy of our courier. If you do not consent to this, please reconsider your purchase as these are unfortunately, the guidelines set out by our courier. For all orders containing 4 or more cartons, a signature will be required on delivery. Alternatively you can also give us the authority to leave your order in a safe place or provide us with special delivery instructions.
If your order is lost in transit, please allow us extra time to investigate with our courier before we organise a replacement. If your order arrives damaged, please reach out to us and we will investigate. If tracking shows your order as delivered (including a proof-of-delivery photo from our courier) but you report it as not received, we may ask you to file a police report before we send a replacement, to protect against fraudulent claims. If you choose an authority to leave option, please note your order is left at the delivery address at your own risk once our courier's proof of delivery is recorded.
Unfortunately we do not accept any deliveries to PO Box, Parcel Collects/Lockers. In the instance that the order has been dispatched and the courier is unable to deliver for any reason and the goods are returned back to our warehouse, a re-dispatch charge of your original shipping fees will apply. If you wish to cancel your order once an order has been dispatched out or returned to warehouse there will not be any credit for the shipping fees.
Pick up
Overdrive Sports is an online store and does not operate a public showroom. Local pickup is available for all orders by appointment only from our warehouse at 13 Kurrara St, Lansvale NSW 2166. Please select "Pickup" at checkout, then contact us afterwards to arrange a pickup time — we're flexible and will do our best to accommodate your preferred time. Please don't attend the warehouse without a confirmed appointment, as it is not a walk-in retail location.
For heavy and bulky items:
- Due to work, health and safety, any Items weighing over 30kg or marked as heavy will require someone on the receiving end to assist the driver unload.
- All items marked heavy are quoted for curbside delivery, meaning the delivery can only be made to the premises on the ground floor only. There must be someone home to assist the drive to unload.
- Bulky items that includes items in the order with a single box over 50kg or total items over 250kg are sent on pallets and a tailgate fee will apply. This can be exempt where the receiver can organise manual unload or pickup from the local depot. Please contact us if you need further information.
