FAQs

Answers to the questions we get asked most about ordering, shipping, returns and warranty. Can't find what you're after? Contact us and we'll help out.

Do you offer store pickup?

Yes. We offer pickup from our warehouse at 13 Kurrara St, Lansvale NSW 2166. Select pickup at checkout, then contact us afterwards to arrange a time — we're flexible and will do our best to accommodate you.

How long does shipping take?

Please allow 2 business days for warehouse handling, then delivery usually takes 1-3 business days for NSW, 2-5 business days for VIC/QLD/SA, and 6-10 business days for WA/TAS/NT from the dispatch date. Deliveries are made Monday to Friday.

Do you ship internationally?

No, we currently ship within Australia only.

What happens if my order is lost or damaged in transit?

If your order is lost in transit, please allow us extra time to investigate with our courier before we organise a replacement. If your order arrives damaged, reach out to us and we'll investigate. If tracking shows your order as delivered but you report it as not received, we may ask for a police report before sending a replacement, to protect against fraudulent claims.

What's your return policy?

If you're not 100% satisfied, send the product back within 30 days of receiving it, with proof of purchase, for a full refund or an exchange of equal value. Items must be unused and in original packaging. There's no restocking fee, though return shipping costs are the buyer's responsibility.

Do you offer a warranty?

Yes — a 2-year warranty against manufacturing defects in materials and workmanship from the date of purchase. Warranty doesn't cover negligent use or normal wear and tear.

Do you offer Afterpay or Zip?

Yes, both Afterpay and Zip are available at checkout.

Can I check out as a guest?

Yes, guest checkout is available and there are no extra costs added at checkout compared to your cart total (aside from shipping, calculated at checkout).

Is Overdrive Sports an Australian business?

Yes, we're an Australian owner-operated business, founded in 2021.

My order arrived damaged or with parts missing — what do I do?

Contact us with photos and your proof of purchase and we'll sort out a replacement, repair, or warranty claim as appropriate.